Call Centers are noisy places. No matter how carefully you position the workstations, or how good your audio and call equipment is there will be office noise to deal with, noise to plan around, and noise to eliminate. Furthermore, there is always the issue of sensitivity in conversation to deal with. If people call into a Call Center and sense background noise and chatter they are more apt to regard the Center as a fly-by-night operation and potential fraud risk. Not only ergonomics but psychology must rule the construction of a good Call Center.
Call Centers that are open to serve customers directly are open to receiving calls about delicate issues. This must be remembered by any office that has a customer service phone line, whether or not it is on the company site. Any office that serves people who must provide their personal information absolutely have to be aware of the risks involved, and this includes government agencies as well as places of business. Do you want to learn more? Visit Medical Sound Masking.
Because of the unique properties of sound, it is able to pass through many materials such as parts of a building. If someone is intent on hearing the conversation of somebody else, they would likely be able to do these using machines specifically for this purpose. Also, privacy can only be kept if the most careful measures are taken to do so.
Normal acoustic treatment methods include creating rooms with high sound attenuation. Attenuation involves diminishing the intensity of sound traveling through a medium, and is accomplished through absorption, scattering or spreading the sound. Most organizations do not have the money available for high-class attenuation, so they look to a second alternative — sound masking.
Although sound masking is often confused with noise cancellation, it does not alter the frequency of sound waves. Instead, it “fills in” the gaps in the sound spectrum, making speech less intelligible in a given space. In terms of return on investment, this method of ensuring acoustic privacy is extremely effective.